Customer Service

Thank you for placing your order with us. If you have any questions about your order please email our customer service department at: CustomerService@DreamSoftBedware.com or call the toll-free at number below. We appreciate the opportunity to be of service!

Basic Contact Information:

Customer service: 1-877-768-4233 (toll-free in the U.S.) or 206-463-2666.

You can reach us Monday - Friday, 8 a.m. - 12 Midnight, and Weekends, 9:00 a.m. - 9:00 p.m. (Eastern Time).

By email: CustomerService@DreamSoftBedware.com.

How do I order online?

Anything you see on our website can be ordered online. Select your item, by pressing "Place in Shopping Basket." This will hold your order until you finalize the transaction with a credit card authorization. You can change your mind about items as you go.

How do I pay?

When ordering online, you will need a credit card number. We accept Visa, MasterCard, Discover, American Express and Pay Pal. This site listed with Yahoo! Store, is a secure site using the latest in secure/safe technology. They use the industry standard secure server software to encrypt all of your personal information including credit card number, name, and address, so that it cannot read as the information travels over the internet. You can also pay by sending us a check or money order.

Is Yahoo! Merchant Solutions secure?

Yahoo! takes your security seriously and takes reasonable steps to protect your information. No data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. The following is a summary of the measures Yahoo! takes to protect your information and descriptions of ways we implement these measures for different types of information you may provide to us.

Security for buyers when ordering through a Yahoo! Store

The following is a description of steps Yahoo! takes to protect your information from misuse when ordering through a Yahoo! Store.

* Secure Socket Layer (SSL): Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

* CISP Compliance: Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

How is my package shipped/when will I get it?

We will ship most orders within 1-4 days, unless otherwise noted on the site (for example, Frette items usually ship within 1-2 weeks). Please note the "usual shipping time" on the page where you ordered your items. U.S. orders will be shipped either via UPS or FedEx Ground, or USPS Priority Mail.

How can I cancel my order?

Email or call us at 1-877-768-4233 and give us your order number and name. Please note for custom-color or custom-size orders -- cancel within 24 hours or not eligible for a refund.

Can I return an item?

Please go to "Shipping and Returns" page for instructions.

The Required Disclaimers

These policies represent the entire policies and all prior policies are hereby revoked. Prices are subject to change without notice.

Swatch Requests:

If you wish to be certain about a color before ordering (as all monitors register colors slightly differently), please contact us for a swatch. We are able to send swatches of most sheets and bedding for color and/or texture considerations.